We take the worry out of buying live copepods and phytoplankton online by going above and beyond to take care of our customers. Thats why we guarantee every order we ship will be 100% Alive On Arrival or we will replace it free of charge. Booya. We’ll even cover the shipping on the replacement nomatter which service you choose. Double Booya.
About our policy: When your order arrives, be sure and inspect the contents to ensure everything is looking alive and well before you add them to your tank or put them in the fridge. We’ll give you 12 hours after delivery to make sure you are completely satisfied.
If for any reason you decide something isn’t quite ultra grade, simply snap a photo of the unopened item(s) you would like replaced. Be sure to get the expiration date on the back label in the photo. After that, visit www.algaebarn.com/claims and submit the form. We’ll review the photo and have a replacement out for you faster than a six-line wrasse at feeding time.
Once your replacement order is processed, we’ll send you a brand new tracking number automatically. Thats it, pretty simple right?
So start giving your tank the love it deserves and order with confidence knowing that AlgaeBarn has your back.