Company Policies

  • 100% Alive On Arrival Guarantee Terms

    Our Guarantee We take the worry out of buying live copepods and phytoplankton online by going above and beyond to take care of our customers. That's why we guaranteeevery order we ship will be 100% Alive On Arrival or we will replace it free of charge. We’ll even cover the shipping on the replac...
  • Can I call to place an order?

    Because our site is encrypted for security, we prefer that all orders be placed through our website. Our site is fully responsive and orders can be placed via mobile, tablet or desktop. Ultimately, it is incredibly important to us that all of your confidential information stay that way. Because o...
  • Does AlgaeBarn Sponsor Events, Clubs, and Groups?

    We love to sponsor aquarium social groups, local clubs, and events large and small! We only allow 35# per year and require any events to fill out the application below:
  • Do we Offer Active Military and Veteran Discounts?

    Absolutely! We thank you for your service to our country, and have built this page to give all active duty and veterans of our armed forces a discount on our products! Rules: In order to receive your discount, you must either A. Provide and then respond from an active military email OR B. Take...
  • I have a DOA, how do I get a reship?

    We make it simple to request a free replacement of any items you are not happy with. Here's how: Take a photo of the item(s) you want replaced. Be sure and get the use by date written on the back label and the unopened product lid in your shot. Visit AlgaeBarn Claims (https://www.algaebarn.com/c...
  • International Shipping

    Hello! We absolutely do provide shipping around the world! We launched this program at the beginning of 2019 and are now proudly serving customers all around the globe! Guarantee Restrictions: Our arrive alive guarantee does apply to international orders! However ,due to the high cost of in...
  • When will this product be back in stock?

    Our products are usually in stock and available each week! However, due to high demand, products such as Chaetomorpha, and some of our inverts will go out of stock extremely quickly. While we would love to provide exact days and times, or even a pre-order option, it is something we cannot do fo...