100% Alive On Arrival Guarantee Terms

Our Guarantee

We take the worry out of buying live copepods and phytoplankton online by going above and beyond to take care of our customers. That's why we guaranteeevery order we ship will be 100% Alive On Arrival or we will replace it free of charge. We’ll even cover the shipping on the replacement no matter which service you choose.

About our policy: When your order arrives, be sure and inspect the contents to ensure everything is looking alive and well before you add them to your tank or put them in the fridge. We’ll give you 12 hours after delivery to make sure you are completely satisfied.

If for any reason you decide something isn’t quite right with your products, simply snap a photo of the unopened item(s) you would like replaced. Be sure to get the expiration date on the back label in the photo. After that, visit AlgaeBarn Claims and submit the form. We’ll review the photo and respond during business hours with your replacement order all ready to be shipped out on our next scheduled shipping day (As shown in the Calendar here).

Once your replacement order is processed, we’ll send you a brand new tracking number automatically. That's it, pretty simple right?

So start giving your tank the love it deserves and order with confidence knowing that AlgaeBarn has your back.

See Also...

100% Alive On Arrival Guarantee Shipping Options and Scheduling International Shipping
We take the worry out of buying   
 live copepods and phytoplankton
 online by going above and beyond
 to take care of our customers.
That's why we guarantee every   order we ship will be... Read More
In order to ensure you always get the freshest
product possible, we harvest, pack, and ship
orders every Monday, Tuesday, and Wednesday.
... Read More
We launched this program at the beginning of 2019, and unfortunately our arrive alive guarantee does not apply to international orders. Also, we cannot provide a free shipping option to customers... Read More