100% Alive On Arrival Guarantee Terms
Alive On Arrival Guarantee
We take the worry out of buying Live Copepods, Phytoplankton, Macroalgae, Inverts, and Captive-bred Fish online by going above and beyond to take care of our customers. That's why we guarantee every order we ship to be 100% Alive on Arrival or we will credit your account with podpoints). Hooray!
When your order arrives, be sure and inspect the contents to ensure everything is looking alive and well before you add them to your tank. Do not put our live copepods in the fridge. We'll give you 12 hours after delivery to let us know if there is a problem.
"We will take care of you and make it right!"
If for any reason you decide something isn’t quite right with your products, simply snap a photo of the unopened item(s). Be sure to get the expiration date on the back label in the photo. After that, visit [AlgaeBarn Claims](https://www.algaebarn.com/claims/) and submit the form. We’ll review the photos and set you up with podpoints so you can order them again. That's it, pretty simple right?
Give your tank the love it deserves and order with confidence - AlgaeBarn has your back!
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