100% Alive On Arrival Guarantee Terms

100% Alive On Arrival Guarantee Terms

Our Guarantee


We take the worry out of buying live copepods and phytoplankton online by going above and beyond to take care of our customers. That's why we guarantee**every order we ship will be 100% Alive On Arrival** or we will replace it free of charge. We’ll even cover the shipping on the replacement no matter which service you choose.

**About our policy:** When your order arrives, be sure and inspect the contents to ensure everything is looking alive and well before you add them to your tank or put them in the fridge. We’ll give you **12 hours after delivery** to make sure you are completely satisfied.

If for any reason you decide something isn’t quite right with your products, simply snap a photo of the unopened item(s) you would like replaced. Be sure to get the expiration date on the back label in the photo. After that, visit [AlgaeBarn Claims](https://www.algaebarn.com/claims/) and submit the form. We’ll review the photo and respond during business hours with your replacement order all ready to be shipped out on our next scheduled shipping day ([As shown in the Calendar here](https://www.algaebarn.com/shipping-schedule/)).

Once your replacement order is processed, we’ll send you a brand new tracking number automatically. That's it, pretty simple, right?

So start giving your tank the love it deserves and order with confidence knowing that **AlgaeBarn has your back**.

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