Alive On Arrival Guarantee

Alive On Arrival Guarantee

We take the worry out of buying Live Copepods, Phytoplankton, Macroalgae, Inverts, and Captive-bred Fish online by going above and beyond to take care of our customers. That's why we guarantee every order we ship to be 100% Alive on Arrival or we will credit your account with podpoints or replace it free of charge (when the damaged item value is above $20). Hooray! When the damaged item value is above $20, we'll even cover the shipping on the replacement no matter which service you chose. Double Hooray!

When your order arrives, be sure and inspect the contents to ensure everything is looking alive and well before you add them to your tank. Do not put our live copepods in the fridge. We'll give you 12 hours after delivery to let us know if there is a problem.

"We will take care of you and make it right!"

If for any reason you decide something isn’t quite ultra grade, simply snap a photo of the unopened item(s) you would like replaced. Be sure to get the expiration date on the back label in the photo. After that, visit www.algaebarn.com/claims and submit a form. We’ll review the photo and either have the items value credited to your podpoints account (when below $20) or a replacement out for you faster than a six-line wrasse at feeding time. Once your replacement order is processed, we’ll send you a brand new tracking number automatically. That's it, pretty simple right?

Give your tank the love it deserves and order with confidence - AlgaeBarn has your back!

NOTE: For international orders, if an item arrives DOA, we will offer to refund the order total (minus shipping, taxes, tariffs, and duties) or we will reship the items in question as long as the customer pays for shipping, taxes, tariffs and duties.

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