100% Alive On Arrival Guarantee Terms
Our Guarantee We take the worry out of buying live copepods and phytoplankton online by going above and beyond to take care of our customers. That's why we guarantee**every order we ship will be 100% Alive On Arrival** or we will replace it free of ...
Alive On Arrival Guarantee
We take the worry out of buying Live Copepods, Phytoplankton, Macroalgae, Inverts, and Captive-bred Fish online by going above and beyond to take care of our customers. That's why we guarantee every order we ship to be 100% Alive on Arrival or we ...
I have a DOA, how do I get a reship?
We make it simple to request a free replacement of any items you are not happy with. Here's how - 1. Take a photo of the item(s) you need replaced. Be sure and get the use by date written on the back label and the unopened product lid in your shot. ...
Package Never Arrived (Lost in Transit)
Can't Find Your Package? Don't worry! If there is a delay in the your package, it tends to arrive within 2 days. In the meantime, here are some things to verify. 1) Check your mailbox or anywhere else you receive mail or with neighbors. Carriers ...
How do I know if my Copepods arrived alive?
If you regularly order copepods, you are probably pretty good at determining if your copepods are alive or not. However, if you ordered copepods for the first time or are considering ordering copepods, you may wonder, "how do I know if my copepods ...