CADE POLICY OVERVIEW

CADE POLICY OVERVIEW

CADE POLICY OVERVIEW

Please note that this Policy Overview is provided as a reference, and does not describe an exhaustive list of scenarios. Please read the applicable policy for a more comprehensive understanding. If you have any questions, please contact us at support@cadeusa.com.
Cancellation Policy

Policy Start

Once we collect Payment

Policy End

Once the freight carrier picks up the shipment

Covers

Change of Heart.

Delay of shipment for standard tank.

Changing tank sizes.

Doesn't Cover

Custom Tanks.

Tank Damage.

Fees

No fees for canceling as long as it is confirmed cancelled before the tank departs CADEUSA's Facilities

Policy Link

https://www.cadeusa.com/Policies/policies-warranty-info

 Arrival Guarantee Policy 

Policy Start

Once freight is picked up via LTL from CADEUSA facilities

Policy End

Once the original LTL Carrier departs from the customers delivery address

Covers

Damaged in transit when reported on the Bill of Lading.

Damage that is not externally visible needs to be reported to AlgaeBarn to AB within 24 hours of receipt of aquarium.

Doesnt Cover

Change of heart.

Delay of shipment or delivery

Shipment to the wrong address (customer will need to pay the address change fee).

Damage from unauthorized "freight fowarding".

 

Fees

Customer may be responsible for assisting with return freight.

Policy Link

 https://www.cadeusa.com/Policies/policies-warranty-info


CADE  Return Policy 

Policy Starts

Once the aquarium has been picked upfrom CADEUSA facilities

Policy Ends

Once the aquarium or stand has been removed from the crate base, or 14 days from receipt, whichever is sooner.

Covers

Change of Heart

Doesnt Cover

Damages in transit, Delay of shipment, damaged delivery

Fees

25% restocking fee

Customer handles applicable return freight fees

 

Policy Link

 https://www.cadeusa.com/Policies/policies-warranty-info


 CADE Limited Warranty 

  

Policy Starts

Once the aquarium has been removed from the crate base

Policy Ends

24 months from date of shipment or once the tank has transferred beyond original owner (whichever event happens first)

Covers

Craftsmanship and quality of the CADE Aquarium System

Doesnt Cover

Scratches, Chips, Unapproved modifications, neglect, abuse,

Fees

Potentially return freight to CADEUSA facility. Customer may need to provide labor to install new part.

Policy Link

 https://www.cadeusa.com/Policies/policies-warranty-info





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