How to: Pause a Subscription

How to: Pause a Subscription

In this how to guide, you will find step-by-step instructions on how you can pause your reoccurring subscription.

*Please note: If your order has already shipped, we are unable to refund or cancel that order. We provide notification 2 days and 10 days before renewal to ensure adequate time for the customer to cancel or pause.

*We recommend opening this page in a separate tab, so that you may follow along with the step-by-step instructions.*

1. First, you will need to go into your subscription settings, which can be found underneath the MY ACCOUNT icon in the top right.

2. Within your account, please select the "Scheduled Orders" option on the left hand side.

3. Lastly, you will want to select the "Pause" button.  This will place your reoccurring subscription on an indefinite hold from processing until you wish to re-adjust it at a later date.  

*Please note that any special subscription promotions you may have originally signed up for with your subscription will be removed at this time.  This does not refer to the 10% subscription discount itself, that discount WILL remain applied.