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Shipping Options and Scheduling
In order to ensure you always get the freshest product possible, we harvest, pack, and ship orders every Monday, Tuesday, and Wednesday. Our products are specifically designed, packaged, and tested to survive this short shipping duration without ...
Tracking Orders
Tracking Orders Receiving a Tracking Number We believe clear communication is key. We only purchase shipping and print shipping labels after we have packaged up your order. Once we purchase the shipping label, you will receive an automated email at ...
How do I know when my subscription shipment is on its way?
Subscribers orders are processed just like normal orders. Once they are confirmed, they are quickly exported to our shipping software. Once we have shipped your order, you will receive a tracking notification email with a tracking number. To learn ...
CADE Receiving and inspecting
Once your CADE aquarium has been scheduled for pick up from our facility you will get a phone call and an email explaining what the next steps are. One very important part of receiving your CADE aquarium is how it is inspected, notes on the delivery ...
Inside the Box: Everything You Need to Know About Heat Packs
All About Heat Packs As temperatures drop and winter sets in, many of us look forward to cozying up with a blanket and a hot drink. But did you know your aquatic livestock might also need a little extra warmth when traveling? ?❄️ If you’ve recently ...