Shipping Options and Scheduling
In order to ensure you always get the freshest product possible, we harvest, pack, and ship orders every Monday, Tuesday, and Wednesday. Our products are specifically designed, packaged, and tested to survive this short shipping duration without ...
Tracking Orders Receiving a Tracking Number We believe clear communication is key. We only purchase shipping and print shipping labels after we have packaged up your order. Once we purchase the shipping label, you will receive an automated email at ...
How do I know when my subscription shipment is on its way?
Subscribers orders are processed just like normal orders. Once they are confirmed, they are quickly exported to our shipping software. Once we have shipped your order, you will receive a tracking notification email with a tracking number. To learn ...
CADE Receiving and inspecting
Once your CADE aquarium has been scheduled for pick up from our facility you will get a phone call and an email explaining what the next steps are. One very important part of receiving your CADE aquarium is how it is inspected, notes on the delivery ...
Package Never Arrived (Lost in Transit)
Can't Find Your Package? Don't worry! If there is a delay in the your package, it tends to arrive within 2 days. In the meantime, here are some things to verify. 1) Check your mailbox or anywhere else you receive mail or with neighbors. Carriers ...