Shipping Options and Scheduling
In order to ensure you always get the freshest product possible, we harvest, pack, and ship orders every Monday, Tuesday, and Wednesday. Our products are specifically designed, packaged, and tested to survive this short shipping duration without ...
Tracking Orders Receiving a Tracking Number We believe clear communication is key. We only purchase shipping and print shipping labels after we have packaged up your order. Once we purchase the shipping label, you will receive an automated email at ...
Phytoplankton Shipping Delays
We apologize for the delay! We have made some serious improvements to our Phytoplankton (OceanMagik) systems. These changes have been made so we are able to offer you a better product in the future, but have caused some delays in production. We ...
Package Never Arrived (Lost in Transit)
Can't Find Your Package? Don't worry! If there is a delay in the your package, it tends to arrive within 2 days. In the meantime, here are some things to verify. 1) Check your mailbox or anywhere else you receive mail or with neighbors. Carriers ...
Help, My Delivery is Delayed!
Has the delivery of your package been delayed with the shipping provider? We understand you may be concerned about the condition of your items, but rest assured we have you covered with our AOA Guarantee! Do know that most of our products can ...