Help, My Delivery is Delayed!
Has the delivery of your package been delayed with the shipping provider? We understand you may be concerned about the condition of your items, but rest assured we have you covered with our AOA Guarantee! Do know that most of our products can ...
Package Never Arrived (Lost in Transit)
Can't Find Your Package? Don't worry! If there is a delay in the your package, it tends to arrive within 2 days. In the meantime, here are some things to verify. 1) Check your mailbox or anywhere else you receive mail or with neighbors. Carriers ...
Shipping Options and Scheduling
In order to ensure you always get the freshest product possible, we harvest, pack, and ship orders every Monday, Tuesday, and Wednesday. Our products are specifically designed, packaged, and tested to survive this short shipping duration without ...
When will (this product I am interested in) be back in stock?
Our products are usually in stock and available each week! However, due to high demand, products such as Chaetomorpha, and some of our inverts will go out of stock extremely quickly. While we would love to provide exact days and times, or even a ...
CADE Arrival Guarantee
CADE ARRIVAL GUARANTEE We guarantee that you will be satisfied with the condition of your new CADE aquarium when you follow our arrival guarantee process! The CADE Aquarium Freight Packaging has been tried and tested in Australia for many years, and ...