Shipping Exceptions and Delays
Help, My Delivery is Delayed!
Has the delivery of your package been delayed with the shipping provider? We understand you may be concerned about the condition of your items, but rest assured we have you covered with our AOA Guarantee! Do know that most of our products can ...
Tracking Orders
Tracking Orders Receiving a Tracking Number We believe clear communication is key. We only purchase shipping and print shipping labels after we have packaged up your order. Once we purchase the shipping label, you will receive an automated email at ...
Package Never Arrived (Lost in Transit)
Can't Find Your Package? Don't worry! If there is a delay in the your package, it tends to arrive within 2 days. In the meantime, here are some things to verify. 1) Check your mailbox or anywhere else you receive mail or with neighbors. Carriers ...
Shipping Options and Scheduling
In order to ensure you always get the freshest product possible, we harvest, pack, and ship orders every Monday, Tuesday, and Wednesday. Our products are specifically designed, packaged, and tested to survive this short shipping duration without ...
International Shipping
Unfortunately, we are currently unable to ship internationally. If you would like to receive an e-mail notification once we are able to ship internationally again, please leave your name, e-mail, and country in the following form ...
Popular Articles
How do I Acclimate my Copepods?
Hobbyists are often told to carefully acclimate new additions to their aquarium. Fish and inverts such as snails and shrimp need to be acclimate (corals do not), but what about copepods? Are you supposed to drip acclimate them or float them? Do they ...
Will my filtration / pumps kill the Copepods?
A lot of hobbyists, especially those with a mandarin or other finicky fish, find themselves concerned that their pumps or filtration system will kill copepods, causing a smaller population. Is this something you should be worried about, or is it ...
How do I store copepods?
While we strongly encourage you to introduce all of your copepods into your system when you acquire them as this will be a healthier option than storing, we understand sometimes the circumstances may not allow that and so in this article we'll be ...
Are Copepods a Good Sign?
There are tons of little critters and creatures that can make their way into your aquarium. Some are good, others are neutral, and some are very bad. Some will help keep your aquarium clean, while others will feast on your corals. It can be hard to ...
Why is My Chaeto Brittle or Crumbling?
Growing macroalgae in your aquarium as part of your filtration system can prove to be very beneficial. Macroalgae such as chaeto can help with nutrient export, gas exchange, providing a habitat for copepods, and cleaning the water of harmful ...